Privacy Policy

North Shore SAP Ltd ("we", "our", or "us") is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, or engage our SAP programme and project management consultancy services.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable UK data protection laws.

North Shore SAP Ltd provides specialist SAP programme and project management consultancy services, supporting organisations in the successful delivery of SAP transformation programmes and related business change initiatives.

We may collect the following categories of personal information:

When you contact us via our website, email, or telephone, we may collect:

• Name
• Company name
• Job title
• Business email address
• Telephone number
• Business address
• Details relating to your enquiry or project requirements
• Any other information you choose to provide

When you visit our website, we may collect:

• IP address
• Browser type and version
• Device information
• Operating system
• Website usage data
• Pages visited
• Date and time of access
• Referring website

This information helps us improve the performance, security, and usability of our website.

Our website may use cookies and similar technologies to:

• Ensure the website functions correctly
• Improve user experience
• Analyse website traffic
• Monitor website performance

Where required by law, we will ask for your consent before placing non-essential cookies on your device.

You can control cookie preferences through your browser settings.

We use your personal information to:

• Respond to enquiries
• Discuss potential consultancy engagements
• Deliver SAP programme and project management services
• Manage client relationships
• Prepare proposals, quotations, and contracts
• Communicate regarding projects and services
• Improve our website and service offerings
• Maintain website security
• Comply with legal and regulatory obligations

We do not sell your personal information.

Under the UK GDPR, we process personal data on one or more of the following lawful bases:

• Your consent
• Performance of a contract
• Taking steps prior to entering into a contract
• Compliance with legal obligations
• Our legitimate interests in operating and developing our business, provided these interests do not override your rights and freedoms

We may share personal information with trusted third parties where necessary, including:

• IT service providers
• Website hosting providers
• Professional advisers, including accountants and legal advisers
• Cloud service providers
• Government authorities or regulators where required by law

We ensure that any third parties processing personal data on our behalf implement appropriate security measures and comply with applicable data protection legislation.

Where personal data is transferred outside the United Kingdom, we will ensure appropriate safeguards are in place, such as the use of approved contractual clauses or transfers to countries recognised as providing an adequate level of data protection.

We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

While we strive to protect your personal data, no internet-based service can guarantee complete security.

We retain personal information only for as long as necessary to:

• Deliver our consultancy services
• Meet contractual obligations
• Comply with legal and regulatory requirements
• Resolve disputes
• Maintain business records

When personal information is no longer required, it will be securely deleted or anonymised.

Subject to applicable law, you have the right to:

• Request access to your personal data
• Request correction of inaccurate information
• Request erasure of your personal data
• Request restriction of processing
• Object to certain processing activities
• Request transfer of your data where applicable
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Information Commissioner's Office (ICO)

Further information about your rights is available from the UK Information Commissioner's Office.

Our website may include links to external websites. We are not responsible for the privacy practices or content of third-party websites and encourage you to review their privacy policies before providing personal information.

Our website and consultancy services are intended for business users and organisations. We do not knowingly collect personal information from children under the age of 16.

We may update this Privacy Policy from time to time to reflect changes in legislation, our business practices, or our services. Any updates will be published on this page together with the revised effective date.

If you have any questions regarding this Privacy Policy or how North Shore SAP Ltd processes your personal information, please contact us:

North Shore SAP Ltd

Email: info@northshoresap.co.uk